Privacy Policy



This policy explains how we, Spoon for Food & Beverages Pick – Up & Dine-in services  , use the personal information which you provide to us when using our service, including but not limited to our mobile applications (referred as “App”). 

Please read this Privacy Policy and understand it before using our services. By visiting and/or ordering services on this App, you agree and, where required, consent to the collection, use and transfer of your information as set out in this policy. 


What information do we collect about you? 

We collect personal information from you when you order goods or services from us or use our App. We also collect information when you complete any customer survey. App usage information may also be collected using cookies (as defined below).

Spoon will collect information that personally identifies you and/or your location, where required (this may include your name, your Age & Gender, email address, telephone number, geolocation, etc.), but only when you voluntarily give it to us. We collect this information exclusively to carry out the functions offered on the App and to provide you with offers and information about Spoon and other services we think you may be interested in. We might collect this personal information through: online food ordering; entry into competitions; subscribing to our newsletter; creating a user account; sending 'contact us' messages or other correspondence through the Website; or through advertising, research and direct marketing.

We do not collect sensitive information about you. 


App Analytics 

Some of the information collected will not personally identify you but will instead track your use of the App so that we can better understand how the App is used by customers and in turn enhance and improve your experience in ordering food. We may obtain this information by use of our App analytics system. In order to continuously improve the app services, the Analytics system automatically collects your provided data through customer account sign up and the usage details through previous customer orders that may include (Total number of orders, Device Type, Active hours and payment methods). In addition, We may collect technical information from your mobile device or your use of our services through a mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type, IP address, interaction with other retail technology such as use of NFC Tags, QR Codes .Your device should allow you to refuse such required data if you wish by changing the settings. 


Storage and security of your personal information 

Spoon will use all reasonable endeavors to maintain the security of your personal information and to protect your personal information from misuse, interference and loss and against unauthorized access, modification or disclosure. Spoon will destroy any personal information it holds about you which it no longer requires under the terms of this Privacy Policy. 

Where you have chosen a password to access certain services of the Website, you are responsible for keeping your password confidential. We strongly recommend not sharing your password with anyone.

Due to the nature of the internet, Spoon does not provide any guarantee or warranty regarding the security of your personal information during transmission to us or storage by us and you acknowledge that you disclose your personal information to us at your own risk. Please contact us immediately if you become aware or have reason to believe there has been any unauthorized use of your personal information in connection with the App. 


How will we use the information we collect from you? 

You consent to Spoon collecting and using your personal information for processing and picking up the order/s placed on the App and any other service provided through the App. In particular you expressly consent that Spoon may disclose your personal information, including your name, email address, geolocation, car details and telephone number to any of food and beverage service provider you have ordered from them through the App.

You consent to Spoon using your personal information for advertising and direct marketing purposes in order to inform you about the app and the goods and services it provides, or other matters that it believes will be of interest to you. 

Spoon may disclose your personal information, and you consent to the disclosure of your personal information, to: 

  • other entities within the same group of companies; and

  • third parties engaged by Spoon or other members of the Spoon group to perform functions or provide products and services on our behalf such as processing payments, mail outs, debt collection, research, statistical information, marketing and direct or indirect advertising.

If you would like to unsubscribe from receiving direct marketing communications from Spoon or do not want us to share your personal information with other parties, please contact us through announced channels or follow the steps to unsubscribe which are presented in every communication you receive from us, requesting your personal information be removed from our mailing list. We will use reasonable endeavors to comply with your request within a reasonable period of receipt of your request. 

Spoon reserves the right to disclose your personal information if it is required or authorized to do so by law, or, if it is reasonably necessary in its opinion to protect the rights or property of Spoon or any third party, or to avoid injury to any person. 

If the Spoon business is sold or merges with another entity then some or all of your personal information may be passed to a third party. 


Access to your information 

Spoon will use all reasonable endeavors to keep personal information it holds accurate, complete, up-to-date, relevant and not misleading. Please contact us if you would like to access the personal information Spoon holds about you. We will use reasonable endeavors to provide a complete list of your personal information within a reasonable period of receipt of your request. Please contact us through announced channels if you would like to receive a copy of this information.

Spoon reserves the right to charge a nominal fee for the processing of this request in accordance with local legislation.

You may contact us to correct any of your personal information that is inaccurate, incomplete or out-of-date, or to request that your personal information be deleted. We will use reasonable endeavors to correct or delete your personal information as requested within a reasonable period of receipt of your request. 

Deletion of your account with Spoon will not automatically delete the personal information held about you. If you would like Spoon to delete all personal information together with the deletion of your account, please follow the steps mentioned-above. 

Please note that the deletion of your personal information from our database will result in us not being able to provide you with any services. 

If applicable, any legal requirement on us to maintain certain records of your personal information shall prevail over any of your requests. We may require you to prove your identity before providing you with copies of your personal information. 


Changes to our Privacy Policy

Spoon reserves the right to alter all or any part of this Privacy Policy. Any changes thereto will be notified via the app and, where appropriate, through e-mail notification. 


Other Websites 

Our app may have links to other websites. This privacy policy only applies to the Website. You should therefore read the privacy policies of the other websites when you are using those sites. 



All comments, queries and requests relating to our use of your information are welcomed and should be addressed through App support.